Refund policy
Returns & Refunds Policy
Returns
We want you to be happy with your purchase. If you're not completely satisfied, you may request a return within 7 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging where possible.
- Include proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Clearance or sale items.
- Gift cards.
- Personal care items, where applicable.
- Items damaged due to misuse or normal wear and tear.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number.
- Photos of the item and packaging.
- A brief description of the issue.
We'll review the claim and arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Original shipping charges are non-refundable.
Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it will fall under this Returns Policy.
Supplier Fulfillment
As some products are shipped directly from our supplier network, replacement and refund processing times may vary depending on the product and supplier location. We will always work with our suppliers to resolve issues as quickly as possible and keep you informed throughout the process.
Contact Us
For returns, refunds, or order-related enquiries, please contact us at:
Email: info@dailyfinds.co.za
